Privacy Policy
Read how Elo collects, uses, shares, and retains account, lesson, billing, review, recording, transcript, and support data across the product.
What the policy covers
The Privacy Policy explains the main categories of information Elo uses to operate Chinese speaking practice: account details, authentication, billing support, live classroom workflows, recordings, transcripts, AI processing, review generation, learner memory controls, analytics, and customer support. It also explains how service providers may help Elo deliver those product surfaces.
Where to go next
Learners who need account help, correction, access, or deletion support can start from the Help center and email support with enough account context for the team to review the request safely.